Three Martini Open Office Plans
A tweet came into my Twitter feed last night, and I noted that (1) I was a little late to the party and (2) it was wildly popular. I found myself a bit surprised, because it was critical of the open plan office construct, which I figured was by now just an accepted condition of salaried employment, like status meetings or PTO limits. Apparently, however, this is one particular management fad that has not met with universal approval. The tweet (shown below), is trending toward 10K likes and retweets.
Myth: Open offices result in massive collaboration.
Reality: 2 people loudly collaborate; 30 must wear headphones to get any work done.
— Jochen Wolters (@jochenWolters) April 7, 2016
Personally, I love open plan offices. Granted, I don’t actually work in one with any regularity, but I enjoy them immensely when I have occasion to park for a few hours at a client site. It’s sort of like going to the gym, but without the sweating. Actually, I’d say, it’s more like going to a bar (more on that later).
I’m a type A introvert, and I work predominantly from home (or a hotel wherever I happen to be, since I travel a lot). This means that it’s not uncommon for me to get swept up in my work and log 10+ hour stints of heavy concentration. For instance, I recently wrote an E-Book for a client in 2 days. It’s like I go into a sensory deprivation chamber and I get things done, delivering code, write-ups, posts, or whatever to clients on or ahead of schedule.
But following a productivity ‘binge’ like that, there are typically human connection things that have to happen. I travel to a client site to present something in person or I get on a series of conference calls to collaborate. It is in these situations that hyper-productivity ends and human connection begins in the meatspace. Consulting requires more than just output — it requires relationship management.
More and more these days, when I pull that part of a tour of duty, it happens in an open plan office, simply because there are more and more open office plans. Even clients that don’t have them now talk sheepishly about how they should. For me, fresh off a week or two of minimal human interaction and intense productivity, I fly somewhere and meet with people for a couple of days, wherein the goal is mainly relationship forging. In this capacity I’m greeted by someone who proudly demonstrates the egalitarian nature of the office space, and ushers me to a high top or to a focus room or whatever they’re calling it.
At this point, it’s as if I were in a college Starbucks that served a single company. Some patrons are sitting alone, studying glowing screens, while others gather in impromptu circles, having animated discussions. There’s the occasional jerk making lots of noise and distracting everyone and the occasional good-natured hijinks in the form or Nerf guns or whatever. The result is a Dionysian experience to my Appolonian, introverted sensibilities. I wouldn’t want to try to get serious, thought-intensive work done in such a place (if I needed to do that, I’d obviously leave), but it’s a nice way to obtain social camaraderie without much pressure.